We have many different manufacturers here at Jolie & Jax which is why we do not have a standard size chart. Each outfit has a product description on the website & that is where we note how that particular boutique outfit runs & if we recommend sizing up or not. If you ever need measurements on a specific outfit & size, please don't hesitate to email us at JolieandJaxboutique@gmail.com. We are happy to help you find the right size for your littles!
RETURNS
We understand things don't always work out! If you are not satisfied with your purchase, simply return the item within 15 days of delivery. The returned item must be in its original condition, including all tags, packing and accessories and you will receive a prompt refund. We will credit your original payment method less shipping and handling charges. We will, however, refund shipping charges on products that are defective or received in error. Upon receipt of your items, please inspect your order IMMEDIATELY! If you believe you have received the wrong item or a damaged item, you must contact us within three days at Jolieandjaxboutique@gmail.com. Exceptions can NOT be made if you've had the item(s) in your possession for a longer period, if the items have been washed or if they have been worn. We inspect every single item prior to shipping but we can overlook things too so please be sure to inspect your order promptly! We do not accept returns on customized items or clearance items. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages.
- Please ship your package insured and prepaid via shipper of your choice to 2040 HWY 59, Suite H, Mandeville, LA 70448
Please note: There will be a 15% restocking fee on all preference returns. We do not process exchanges due to the high order volume. If you'd like to "exchange" the item, the best course of action is to go ahead & purchase the item you want, send back the item you don't want & we will issue a prompt refund upon receipt of the exchanged item. Original shipping costs are non-refundable on preference returns (returns made for any reason other than receipt of damaged/defective or incorrect merchandise). PLEASE send us a Facebook message or shoot us an email JolieandJaxboutique@gmail.com) to let us know you will be returning!
Holiday items & "Less Than Perfect" items are non-refundable.
CONDITION OF USE
We sell quality items, however anything can be broken. Small parts may pose as a choking hazard. Please never leave a child unattended with any of our products. By ordering from us, you agree that we accept NO LIABILITY for use, misuse or lack of supervision while using our products.